Vicki Demirdjian - Psychotherapist
Disclaimer, Privacy and Confidentiality Statement
Vicki Demirdjian Counselling Services is committed to providing a safe, professional and supportive therapeutic space. The information, programmes, sessions and resources offered through this website are intended to support emotional wellbeing, self-understanding and personal development. However, therapy is a collaborative process and outcomes can vary from person to person. No information on this website, or within any counselling, psychotherapy, ADHD pre-assessment, couples therapy or creative therapeutic session, should be understood as a promise, guarantee or assurance of a specific result.
Therapeutic progress depends on a range of factors, including personal circumstances, readiness for change, engagement with the process and the nature of the difficulties being explored. I aim to offer thoughtful support, professional guidance and appropriate therapeutic strategies, but each client remains an active participant in their own therapeutic journey.
Privacy Statement
This website and counselling service are owned and operated by Vicki Demirdjian Counselling Services. Your privacy and confidentiality are of the utmost importance. This statement explains what information may be collected, how it is used, and how it is protected.
Vicki Demirdjian is registered with the Information Commissioner’s Office. Personal information is processed in accordance with current UK data protection legislation, including the UK General Data Protection Regulation and the Data Protection Act 2018.
Information Collected
Information may be collected when you contact the service through the website, email, booking system or enquiry forms. This may include your name, email address, telephone number, appointment details and any information you choose to provide in relation to your enquiry.
During therapy, information may also be gathered about the nature of the difficulties you are experiencing, relevant personal history, therapeutic goals, risk considerations and session notes. This information is collected only where necessary for the provision of a safe, ethical and professional therapeutic service.
How Information is Used
The information collected is used to respond to enquiries, arrange appointments, provide counselling or psychotherapy services, maintain appropriate clinical records, manage payments and communicate with clients about their sessions.
Your information will not be sold or used for marketing purposes without your consent.
Sharing of Information
Information is treated as confidential and is not shared with third parties except where required by law, where there is a safeguarding concern, where there is a serious risk of harm to you or another person, or where disclosure is required by a court order or valid legal process.
As part of ethical therapeutic practice, anonymised client material may be discussed in professional supervision. This is to support safe and effective clinical practice, and identifying details are not disclosed.
Where therapy is funded by an insurer, employer or third party, limited information may need to be shared with that organisation where appropriate and in line with the terms of the referral or funding agreement.
Privacy and Confidentiality for Private Clients
The privacy of your personal information is central to the trust and safety of the therapeutic relationship. Only information that is necessary and relevant to the therapeutic work will be recorded. Clinical notes are kept securely and are accessible only to authorised individuals.
Clients may request access to personal information held about them. If you would like to request a copy of the information held about you, please contact vicki@vicdem.com.
Security
Vicki Demirdjian Counselling Services takes reasonable steps to protect personal information from unauthorised access, loss, misuse or disclosure. Information is stored securely using password-protected systems and appropriate confidentiality measures.
Payment card details are not recorded or stored by Vicki Demirdjian Counselling Services, and full card details cannot be viewed.
Changes to this Policy
This privacy and confidentiality statement may be reviewed and updated from time to time. Any changes will be posted on this website so that clients and website users remain informed about what information is collected, how it is used and how it is protected.
If you have any questions about this disclaimer, privacy statement or confidentiality policy, please contact vicki@vicdem.com.